PCI vulnerability scanning mandates that all external-facing IPs, FQDNs, and CDE-adjacent systems are submitted to your ASV before scanning begins. Temporarily adjust dynamic protection systems; IPS, rate-limited WAFs, volume-based shun rules; that would block scan traffic and trigger an inconclusive result. Coordinate with your hosting provider for externally hosted components. Correct preparation eliminates the most common causes of first-time scan failure under PCI DSS 4.0.1 Requirement 11.3.2.

This guide covers exactly what needs to happen before the scan starts; so you pass the first time.

What Is PCI Vulnerability Scanning and Who Needs It?

PCI vulnerability scanning; specifically external ASV scanning; is the process of having a PCI SSC-listed Approved Scanning Vendor probe your Internet-facing infrastructure for known vulnerabilities and misconfigurations. It’s mandated under PCI DSS 4.0.1 Requirement 11.3.2 for any merchant or service provider with an Internet-facing cardholder data environment (CDE).

The short version: if external-facing systems touch or provide a path to your CDE, they must be scanned; at minimum every 90 days; and a passing certificate issued by a PCI SSC-listed ASV is what your acquirer accepts as evidence.

Preparing that infrastructure correctly isn’t optional. An unprepared environment is the single most common reason scans return inconclusive or fail on the first run.

Book your PCI ASV scan with Secusy ASV; from $80/year, pass certificate within 24 hours

Step 1: Define Your Scan Scope Accurately

The scan customer; that’s you; is responsible for defining scope. The ASV scans what you tell them to scan. If a compromised IP isn’t in scope and an attacker gets in through it, liability sits with you, not the ASV.

Per the ASV Program Guide, your scope submission must include:

  • All external-facing IP addresses and IP ranges in the CDE
  • All FQDNs (fully qualified domain names) for web servers, mail servers, and virtual hosts
  • Hidden directories on web servers that can’t be reached by crawling from the homepage
  • Any domain aliases or secondary domains that resolve to in-scope components
  • Virtual hosts using name-based hosting that share an IP with other hosts

The most common scoping mistake: submitting only the primary domain and forgetting subdomains, staging environments left publicly accessible, or mail server IPs that don’t immediately appear in a standard DNS lookup. The ASV will perform forward/reverse DNS lookups on common hostnames; www, mail, ftp; and flag any components they find that you didn’t provide. Better to include them yourself upfront.

Step 2: Handle Scan Interference Before the Scan Window

This is where most first-time scan failures originate. ASV scans are high-volume by design; they generate a lot of traffic quickly to complete efficiently. That behaviour routinely triggers active protection systems (IPS, WAF with rate limits, volume-based firewall rules) that were built to detect exactly that pattern.

The result is an inconclusive scan. Under ASV Program Guide Section 7.6, an unresolved inconclusive scan must be reported as a failed scan.

What counts as active interference (and needs temporary adjustment)?

System Type
Interference Risk
Action Required
IPS dropping traffic from IP after port-scan detection
High
Temporarily set to monitor/log only for scan window
WAF blocking IPs after request-rate threshold
High
Configure to allow non-attack traffic from ASV source
Spam filters blacklisting IPs after SMTP probing
Medium
Exclude ASV IP range from automated blacklisting
QoS devices throttling traffic on volume anomalies
Medium
Temporarily lift thresholds during scan window
Network controls shunning IPs after detected port scan
High
Disable shunning for scan duration

What does NOT need to change?

Static firewall rules, standard IDS (log-only mode), antivirus, VPN credential rejection, and application-layer WAF rules that block SQL injection but let other traffic through — these don’t interfere with the scan and don’t require modification.

Critical nuance: Temporary configuration changes do not mean whitelisting the ASV or giving it elevated access. The intent is that the ASV sees the same network view an attacker would see — but without being dynamically blocked mid-scan. You’re not opening anything new; you’re preventing automated defences from distorting the scan result.

Step 3: Coordinate With Your ISP or Hosting Provider

If any part of your CDE sits with a hosting provider, cloud host, or ISP, that provider’s active protection systems can also interfere. The ASV Program Guide is explicit: you must coordinate with your provider to allow the scan to complete.

Two options exist for hosted environments:

  1. Your provider conducts their own ASV scans across their infrastructure and provides passing scan evidence to you.
  2. Your provider’s infrastructure is included in your ASV scan scope.

If you’re on shared hosting or a multi-tenant environment, confirm with your provider which option applies before scheduling your scan. Don’t assume they’ve handled it.

Step 4: Account for Load Balancers and Virtualisation

Load balancers present a specific issue: if an ASV scan is distributed across load-balanced nodes sequentially, different scan packets may reach different backend servers. This can cause an incomplete picture of the environment.

The scan customer is responsible for coordinating with the ASV so the load balancer configuration is understood and accounted for before scanning starts. Disclose load balancers in your pre-scan communication.

For virtualised environments; virtual machines, hypervisors, virtual appliances; each Internet-facing virtual component that connects to or provides a path into the CDE must be included in scope. Virtual hosts aren’t exempt from Requirement 11.3.2.

Step 5: Schedule the Scan in a Maintenance Windowand Virtualisation

There’s no regulatory requirement to schedule scans during off-hours, but it’s best practice. ASV scans should be conducted:

  • During a period of standard change control (so any temporary config changes are tracked)
  • With full monitoring active throughout the scan window
  • With a clear rollback plan to restore configurations immediately after scanning completes

The temporary configuration changes needed to remove interference should be in place only for the duration of the scan. The shorter that window, the lower your exposure.

Pre-Scan Readiness Checklist

Before your scan window opens, confirm the following:

What Happens If the Scan Still Fails?

A failing scan isn’t the end of the process; it’s the start of remediation. Under PCI DSS 4.0.1, the process is straightforward: fix the vulnerabilities flagged in the scan report, then request a rescan.

With Secusy ASV, unlimited rescans are included in every package. There are no additional charges when remediation takes more than one attempt; which it often does. Fix the issue, request a rescan, and the process continues until a passing certificate is issued.

If a scan is inconclusive rather than failing (because of interference), the ASV and scan customer work together under Section 7.6 of the ASV Program Guide to resolve the issue; whether through a new scan after config changes, written evidence that no blocking occurred, or an agreed alternative method.

How Often Does This Process Repeat?

Every 90 days from your last passing scan. That’s the 90-day window established under PCI DSS 4.0.1 Requirement 11.3.2; not calendar quarters. If you pass on 15 March, your next scan must pass by 13 June.

Additional scans are required after significant changes to your environment under Requirement 11.3.2.1. New public-facing infrastructure, major server changes, or CDE expansion all trigger an out-of-cycle scan requirement.

For more detail on scan frequency and timing rules, see our full guide on PCI ASV scanning services.

Frequently Asked Questions

Every externally accessible IP address, IP range, or domain that is part of your CDE or could provide a path to it. This includes web servers, mail servers, virtual hosts, load balancers, and any subdomains that resolve to in-scope systems. When in doubt, include it; the cost of a missed component is far higher than a slightly wider scan scope.
No. Static firewall rules don't interfere with ASV scanning. The issue is with dynamic active protection systems; IPS, rate-limited WAFs, volume-based shun rules; that change behaviour in response to scan traffic patterns. Those need temporary adjustment. A standard stateful firewall with fixed rules doesn't.
An inconclusive scan left unresolved must be reported by the ASV as a failed scan under ASV Program Guide Section 7.6. This is why resolving interference before scanning is the better path; it avoids the inconclusive outcome entirely and keeps your 90-day window on track.
Yes. Cloudflare's proxy and DDoS mitigation can interfere with ASV scan traffic. You'll need to configure Cloudflare to allow scan traffic through without triggering its active protection rules. This is a known point of failure for first-time scans; coordinate with your ASV before scheduling.
Your ASV issues the Attestation of Scan Compliance; the official PCI SSC-format document. That certificate is accepted by all acquiring banks; one certificate covers multiple acquirers. Secusy delivers this within 24 hours of a passing scan.
Yes. ASV Program Guide Sections 7.7 and 7.8 cover dispute processes for false positives and compensating controls. Secusy's analysts work through disputes directly with scan customers; not via a ticket queue.
Start Your PCI Vulnerability Scanning With Secusy ASV

Preparation takes less time than dealing with a failed scan. Get your scope defined, your active protections adjusted, and your hosting provider aligned; then book your scan.

Secusy ASV is PCI SSC-listed, starts at $80/year for a single IP, includes unlimited rescans, and delivers your pass certificate within 24 hours. No enterprise complexity. No surprise costs.

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